RETURN POLICY:

Timeframe for Returns/Exchanges:

Requests for return or exchange must be submitted within 14 days of receiving the product. No refunds or exchanges will be processed after the 14-day period.

Condition of Returned Item(s):

To be eligible for a return, the item(s) must be unused and in the same condition as received.

Return Merchandise Authorization (RMA) Number:

A Return Merchandise Authorization (RMA) number will be issued upon request from DRAWERSYSTEMS.COM.

Return Shipping Responsibility:

The original purchaser is responsible for the return packing and shipping of the item(s).

Refund Criteria:

If DRAWERSYSTEMS.COM does not receive the item(s) or if the item(s) are not in 100% re-sellable condition upon receipt, a refund will NOT be issued.

Refund Process:

Once DRAWERSYSTEMS.COM receives the original item in 100% re-sellable condition, a refund will be processed.

Restocking Fee:

All refunds are subject to a 20% re-stocking fee based on the price of the item. DRAWERSYSTEMS.COM will not refund original shipping expenses.

EXCHANGE POLICY:

Handling of Replacement/Exchanged Item(s):

Replacement or exchanged item(s) will be processed via a new sales order, initiating the production process upon payment.

Payment for Replacement Item(s):

The customer must make a full payment for the new items when placing the replacement order.

INCORRECT OR MISSING ITEMS:

Any discrepancies in the order must be reported within five (5) business days after taking delivery. DRAWERSYSTEMS.COM will rectify errors promptly, including replacing missing items or arranging return shipping.

CANCELLATION POLICY:

Customers have three (3) business days to cancel an order. After this period, a 20% cancellation fee will be assessed on any refunds.

ORDER CHANGE POLICY:

Customers have three (3) business days to request changes to an order. After this period, a 20% change fee will be assessed.

No changes can be made after the order has been shipped, only returns and exchanges as per the specified policies above.