Shipping Policy
DOMESTIC SHIPPING:
DRAWERSYSTEMS.COM products that are eligible may be picked up directly at our Miami, FL location, without incurring shipping costs. We offer two pricing options:
– Local Pickup
– Flat rate shipping (for lower 48 contiguous states)
The flat rate price covers shipping to any destination in the lower 48 contiguous states. Shipping to Alaska or Hawaii is not included in the Flat Rate policy and must be quoted separately.
INTERNATIONAL SHIPPING:
DRAWERSYSTEMS.COM currently does not offer international shipping, to US territories, or APO addresses.
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SHIPPING DAMAGE:
DRAWERSYSTEMS.COM takes precautions in packaging, but shipping damage may occur. Customers should report shipping damage by sending pictures of the damaged item(s) to sales@DRAWERSYSTEMS.COM, including at least one picture of the entire damaged item.
Three steps to address shipping damage:
1. Provide pictures of the damaged item(s) for remake/replacement.
2. Submit required documentation for an insurance claim.
3. Fill out and return a signed affidavit describing the package’s condition upon arrival.
Upon receipt of the necessary documentation, we will initiate the replacement process and start an insurance claim.